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Existing customer support is available through our dedicated forum

Frequently Asked Questions

Most Common Queries Resolved

More questions? We got you covered

Have a question that’s not answered here? Contact us and we’ll be happy to help.

Choose a plan that fits your project requirement and fill in the website blueprint questionnaire. After that, we will start designing your website.

Once it’s done, our team will reach out to schedule a real-time virtual launch meeting over Zoom to hand off your new live website. We’ll answer any remaining questions during this training.

Not sure which plan is best for you? Contact us through our support form or book a consultation call.

You will need to submit payment and answer our website blueprint questionnaire for your project. 

We highly recommend having a domain name and web hosting account already set up, as this helps streamline the onboarding process and avoid delays.

If you don’t have those yet, our team can easily assist you in registering a new domain and setting up hosting with one of our trusted vendor partners (additional fees may apply).

Not a problem! Logo design and professional content creation are both included with every website design package we offer.

We will design a logo for your website according to your brand requirement. You will also get content writing for the landing pages, products and blogs that are included in the package. 

Please note you still may need to provide product images or any other technical information we request related to your project.

Absolutely! One of our top priorities is empowering you to fully manage and maintain your new website independently after launch. During the project, we’ll provide comprehensive training so you feel confident handling tasks like:

  • Adding/updating pages, blog posts, products/services
  • Managing customer accounts and processing orders
  • Making general content updates and tweaks
  • Analyzing traffic and marketing metrics
  • And basic website administration

Our hands-on website walkthrough during the launch phase will ensure you understand all the essential operations.

And no worries if questions arise later – our team offers unlimited post-delivery email support. We’re here to assist with any hitches. Plus, existing clients receive discounted rates on future upgrades, new functionality, and enhancements.

We understand how important it is to absolutely love your new website. If for any reason you’re unsatisfied with the initial designs, we offer unlimited rounds of revisions within the first 7 days to ensure it meets all your specified requirements.

Our team will work closely with you to incorporate any needed tweaks and changes during this period. While major overhauls outside the original scope may incur additional fees, we’ll proactively discuss that before proceeding.

In the unlikely event you’re still not 100% happy after revisions, you can take advantage of our no-questions-asked money-back guarantee for a full refund. Your satisfaction is our top priority!

More questions? We got you covered

Have a question that’s not answered here? Contact us and we’ll be happy to help.

Customer Assistance Forum


A Website That Perfectly Captures Your Brand Identity

Professionally Designed for Maximum Impact, Crafting a Website as Unique as Your Business

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